Terms of service

BOOKING TERMS AND CONDITIONS
These booking terms and conditions apply to bookings you make
with our consultants (in-store, by phone or by email) as well as online
bookings you make on our websites (the booking terms). The booking
terms should be read and understood prior to booking your travel,
and will be binding on you as soon as they have been accepted by
you and/or we have issued a confirmation invoice to you for the travel
which you booked. Please retain a copy of the booking terms once
your booking is placed.
References to “FCTG South Africa”, “us”, “we” or “our” in these booking
terms will mean Flight Centre Travel Group (Pty) Ltd registration
number 1994/000253/07, FCM Travel Solutions (Pty) Ltd registration
number 2013/076789/07, FCTG Corporate (Pty) Ltd registration
number 2016/523314/07, or any one or more of them, as the context
may indicate, which also includes brands within these entities namely,
Flight Centre Independents, Corporate Traveller, Flight Centre Holidays,
Homegrown Holidays and Travel Expo (all being providers of travel
management services and travel related products).

 

Understanding your contract with us and your third party
service provider
When you book travel through us, you enter into two agreements.
The first is this agreement, between you and us, contained in the
booking terms. The second is the agreement you conclude with the
provider of your travel service for which we act as agent (such as
airlines, coach operators, transport tour operators, accommodation,
hotels, shipping companies, car hire, visa suppliers, rail and cruise line
operators, wholesalers and other providers of air, land, sea or any
other travel arrangements, products or services) (third party service
providers), who all have their own terms and conditions applicable to
your travel (the third party service provider agreement). When you
accept these booking terms, you also accept and agree to be bound
by the third party service provider agreement. To the extent that there
is any inconsistency between the booking terms and the third party
service provider agreement, the third party service provider agreement
will prevail. Your third party service provider will be identified on
your quote or travel documents and their third party service provider
agreement(s) applicable to your booking will be available on their
websites or can be obtained by contacting them or us. By booking
travel with us or by signing or electronically accepting the booking
terms, you will be deemed to have read, understood and agree to
be bound by the booking terms as well as the applicable third party
service provider agreement(s).
We rely on the authority of the person making the booking to act on
behalf of any other traveller forming part of the booking, who hereby
confirms that he/she is authorized to do so, and that he/she binds all
such travellers to the booking terms and third party service provider
agreement(s).

 

We act as agent only
We provide travel and travel related services to third party service
providers. When you make a booking with us, you acknowledge and
agree that we act only as agent for the third party service provider,
which is solely responsible to provide you with the travel or service
which you have booked.
By offering bookings for travel to a particular destination, we, our
directors, employees or agents do not in any way represent or warrant
that travel to such destination is advisable or without risk, and you
agree that we will not be liable in any way for any damage, loss, death
or injury that may result from your travel to such destinations. We
(including our directors, employees and agents) will also not be liable
for any loss, costs, damage, injury, illness, harm or death which you may
suffer or incur as a result of any act or omission on the part of or the
failure of the third party service provider to fulfill its obligations to you,
whether in relation to travel services, travel arrangements, accommodation
or in any other manner.
In the event of a third party service provider being unable to provide
you with the product or service you have booked due to that third
party service provider becoming insolvent or being placed under
external administration, subject to your refund and remedy rights
under the South African Consumer Law, we have no obligation to
reimburse you for the cost of your booking, or for any loss or damage
you may otherwise suffer as a result of any such insolvency or external
administration.

 

Prices & Payment
All prices for bookings advertised by us are subject to availability, and
can be withdrawn or varied without notice to you. Advertised prices
may be limited to travel within specified dates. We will confirm the
correct price with you at the time of payment. Prices are subject
to change until payment has been secured in full from you or when
confirmation of acceptance of the quotation has been received by you
or by an authorised representative of corporate clients.
We may correct any pricing errors on our websites at any time. If a
booking price contains an inadvertent and obvious error, we are not
bound by it and will be entitled to correct the error in the displayed
price. If a pricing correction affects your pending order, we will offer
you the opportunity to keep your booking at the correct price, or
we will cancel your pending order without penalty. We are under no
obligation to honour a misquote and may correct the pricing prior to
payment being taken.
All prices are quoted in South African Rand. We cannot be held liable
for any increase to the quoted price, in the time it takes for payment
of the booking to reflect in our account or for corporate clients to
confirm their booking.
If your booking is subject to a foreign exchange rate, the exchange
rate on the day of the quotation provided to you will apply. Should
the exchange rate have increased by the time that payment of your
booking reflects our account, such increase will be for your account
and payable in addition to the total price quoted. If the exchange rate
has decreased by the time we receive payment, the difference, if any,
will be reimbursed to you. All quotations are subject to availability
from third party service providers. Should the product range which
you sought no longer be available, another product can be quoted on
for you, at an updated price.
To confirm your travel arrangements you may be required to pay a
deposit per person. Deposits may be non-refundable and non-transferable.
We will advise you of the amount of the deposit and date for
final payment at the time of your booking. Payment by deposit does
not secure a price and is subject to the exchange rate of the booking.
A price is secured once payment has been made in full by you or,
in the case of corporate clients, they have confirmed their booking.
We will not proceed with any booking until payment reflects in our
account.
Certain airfares and services (including some packaged airfares and
services) are booked at especially competitive rates which may require
payment in full at the time of booking and may be non-refundable. For online bookings, full payment is required at the time of purchase.

Methods of payment we accept and the service fees we charge:
- cash, credit and/or debit cards in store. You may in certain
circumstances be able to make card payments directly on the third
party service provider’s website or secure link. Where you do so,
proof of payment must immediately be sent to us. We do not how
ever guarantee the third party service provider’s compliance with
laws and regulations relating to payments made directly to them, and
such payments may incur additional costs. Should the travel, service
or product no longer be available, all monies paid to the third party
service provider will be refunded by the third party service provider
to you. When you pay by credit card, we act as the merchant. How
ever, as we act solely as agent for the third party service provider, we
are required to transfer the funds received directly to the third party
service provider. We will liaise directly with the third party service
provider in relation to any disputes regarding credit card payments;
- secure online payment by credit card (excluding Amex and Diner’s
cards) – “Electronic Customer Acceptance”.
- We charge a service fee which covers the costs we incur in booking
and servicing your travel arrangements. Please be advised that service
fees and products are non-refundable in case of a cancellation or
amendments to your booking. Service fees vary and are dependent
on the number of passengers in a booking, the service provider or
the destination and the service being provided. Service fees will also
be charged for bookings made online as well as any cancellation of
bookings made online;
- Electronic fund transfer (EFT). EFT payments are not applicable to
online bookings. If you are paying by this method you will need to
request account details from the consultant handling your booking
and make the payment at least three business days prior to the actual
due date for payment. You must notify the consultant of your
payment once it has been made. We can only confirm your booking
once the funds have reflected in our bank account;
- Ozow;
- ZeroPay;
- Credit facilities, which are only available to corporate clients, and
are subject to our prior approval; and
- a valid Flight Centre gift card. Gift cards are valid for a period of
3 years from the date of issue.
We will communicate with you on your chosen email address and
will send you an invoice on a once-off basis in relation to a booking
made. You should be vigilant when using email and should maintain the
appropriate level of cyber security in order to prevent fraud or the interception
of emails. Should anything occur in relation to your booking
which may appear suspicious or should you receive more than 1 (one)
invoice, you should contact us immediately prior to making payment in
order to verify payment details. We will not be liable for any payment
or damages suffered by you arising from a cyber security breach, and
you will remain liable to make payment of any amounts due to us for
your booking.

 

Frequent Flyer
The onus is on you when booking your travel to advise the consultant
of any frequent flyer membership details relevant to your booking. This
information should also be completed on all traveller profile forms.
In the event of an online booking, you should insert frequent flyer
membership details in the space provided for inclusion in the booking.
We cannot guarantee that the relevant third party service provider
will credit you with points for any booking and you should query your
points balance and accrual with your third party service provider
directly.
We cannot confirm upgrade requests or guarantee an upgrade whereby
a certain booking class is confirmed with the view of upgrading the
ticket. Upgradable fare types are always subject to availability.

Travel Documents
Travel documents include airline tickets, hotel vouchers, tour vouchers
or any other document (whether in electronic form or otherwise)
used to confirm an arrangement with a third party service provider.
Travel documents may be subject to certain conditions and restrictions
including being non-refundable, non-date-changeable and subject to
cancellation and amendment fees. All airline tickets must be issued in
the name of the passport/identity holder. It is your responsibility to
ensure that your names (as per identity documentation and/or passports),
identity and/or passport numbers, travel dates, times, departure,
destination and routings as reflected on your travel documents, are
correct. An incorrect name on a booking may result in an inability to
travel on that booking and the booking being cancelled. Please review
your travel documentation carefully and advise us immediately of any
errors in names, dates or timings. Your travel documents inclusive of
itineraries and vouchers will be electronically shared with you prior to
travel. It is important that you observe all airline check-in times and
requirements (many airlines allow you to check-in online within certain
timeframes.) If for any reason you do not receive your travel documentation,
please let us know so that we can supply this to you well in
advance of your departure.

Confirming travel & schedule changes
You should confirm scheduled travel times at least 24 (twenty-four)
hours prior to departure by
(i) Completing an online check in, (ii) Downloading the applicable
division’s mobile app and ensuring that push notifications are activated,
and (iii) Confirming scheduled travel times with your travel expert,
account manager or with the third party service provider directly.

Cancellation or changes
We must be notified of all cancellations or changes in writing prior to
departure. Certain bookings may be non-refundable and you will be
liable for cancellation penalties or date change penalties should you
wish to change or cancel your booking, in accordance with the third
party service provider’s cancellation policy and/or fare rules. We will
only be able to provide you with the remedy provided by the third
party service provider (if any).
We do not accept any liability or costs incurred that may result from
any cancellations and/or changes which you require to your booking.
Refunds, if applicable, will only be made to the person named on the
booking payment receipt, unless otherwise agreed upon in writing by
all travellers listed on a booking. All refunds will be made in the same
manner in which the payment was made (i.e. payment via credit card,
3
BOOKING TERMS AND CONDITIONS
refund onto the same credit card etc). If the reason for your cancellation
is covered under the terms of your travel insurance policy, you
may be able to reclaim these charges from your travel insurer, however
that will have to be arranged by you directly with the insurer.
Travel bookings are non-transferable and name changes are not permitted.
You will forfeit the fare if you do not fly or do not notify the airline
or your travel expert of your intention not to travel, prior to your
scheduled departure. Tickets must be travelled on in the sequence they
are booked, if not, the ticket will be forfeited.

 

Refunds
All refunds are subject to the cancellation policy of the relevant third
party service provider. We will not provide a refund to you until we
receive the funds from the third party service provider. In the event
that the third party service provider is able to provide a refund, you
will be required to complete and submit a refund consent form,
provided by us. All refunds will be made in the same manner in which
the payment was made (i.e. payment via credit card, refund onto the
same credit card etc). We may charge a reasonable service fee for
any cancellations and/or refunds processed, except in instances where
the cancellation and/or refund is in lieu of death, hospitalisation and
illness as per the Consumer Protection Act. We will endeavour to
process all refunds within a reasonable time frame. As regards airline
ticket refunds, please note that such tickets may take a minimum of
12 (twelve) weeks to be processed, due to upgrades, downgrades,
schedule changes, reissued tickets and expired tickets. All refunds
must be processed within the ticket’s validity, thereafter the ticket will
be deemed as non-refundable. Any refund amounts received from a
refund application will be retained by us for a period of 36 (thirty six)
months, subject to the following (i) we will make every reasonable
effort to contact you and to advise of the refund amount received (ii)
should all attempts to reach you be unsuccessful within the 36 (thirty
six) month period of the refund amount being received, the refund
amount will be forfeited by you.
As a service to corporate clients, all unused tickets will be tracked and
submitted for refunds. The full amount less an administration fee will be
refunded to corporate clients.

Impossibility of performance
In certain circumstances beyond the reasonable control of any of the
parties, it may be necessary to cancel your travel due to an event
which makes it impossible. This includes, but is not limited to: strikes,
terrorism, war, invasion, act of foreign enemy, hostilities or warlike operations
(whether war be declared or not), civil war, mutiny, rebellion, revolution,
insurrection, military or usurped power, pandemic or epidemic
outbreak, confiscation or destruction or requisition by order of any
government or any public authority or any other act of state, including
prevention or denial of trade, sanctions or closure of borders, denial
of the use or unavailability of any railway, port, airport, shipping service
or other means of public transport, and any similar event beyond the
reasonable control of the parties.
If any party is prevented from or delayed in performing any of its
obligations by circumstances beyond its control as set out above, then
it must notify the other parties in writing of the nature and expected
duration of such circumstances and of the obligation, performance of
which is delayed or prevented. The party subject to the event rendering
performance impossible, will be excused from performance or
punctual performance, as the case may be, of its obligations, for so long
as the circumstances or prevention or delay may continue.

 

Competitions
Competitions offered by us are open to permanent residents and
citizens of South Africa aged 18 (eighteen) years and older, in possession
of a valid South African Identity Document or birth certificate,
except any employee, director, member, partner, agent or consultant or
any person directly or indirectly who controls or is controlled by FCTG
South Africa and/or immediate family members of any employee,
director, member, partner, agent or consultant or person indirectly or
directly in control or controlled by the Promoter. The term “Immediate
family members” shall include, but is not limited to; spouse, parents,
siblings, grandparents, children and grandchildren.
Please refer to our full competition terms and conditions
https://www.flightcentre.co.za/content/terms-andconditions-
entry-competitions

Travel Insurance
We strongly recommend that you take out appropriate travel insurance
to cover your travel arrangements. It is your responsibility to
ensure that you have valid travel insurance that covers and is appropriate
for your needs. We will not be responsible or liable if you fail to
take adequate insurance cover at all. For assistance in obtaining travel
insurance, please call a travel expert at FCTG South Africa who will
facilitate the issuing of your travel insurance.
COVID-19 (Coronavirus) Guidance
We recommend that you contact the Department of Health or visit
their website at http://www.health.gov.za/ as well as the South African
Covid Portal on https://sacoronavirus.co.za/ for general travel advice,
as well as specific advice (including safety alert levels) relating to the
destination you wish to visit.
In addition you should familiarise yourself with airline requirements
around passenger safety, including the requirement for face masks and
the need to produce evidence meeting airline and border control
requirements in relation to a negative COVID-19 test both for transit
and final destination passengers. This information is subject to change
without notice so we recommend you update yourself in relation to
the relevant airline and government policies for your transit and final
destination at each of (i) the time of booking, (ii) as you approach your
travel date, and (iii) immediately before travel.
You acknowledge that you are choosing to travel at a time where you
may be exposed to the Coronavirus. It is your own responsibility to
acquaint yourself with all relevant travel information, including applicable
health risks. You acknowledge that your decision to travel is made
based on your own consideration of this information, and you acknowledge
and agree that you are aware of, and assume responsibility for, the
risks associated with traveling at this time.
Airlines, hotels and other third party service providers will need to
comply with national and/or local guidance and requirements relating
to COVID-19 and will have implemented certain measures as a result.
We will have no liability for any cancellations, refunds, damages,
compensation, costs, expenses or other losses of any kind incurred by
you (including, where applicable, the cost of medical treatment), in the
following circumstances:
- you test positive for COVID 19, or you fail any tests, checks or other
measures imposed by third party service providers or government
bodies or fail to submit for testing or assessment when requested todo so, and as such, you are denied entry to board the flight, entry to
the destination, access to the services or you are otherwise unable to
proceed with the holiday or that portion of the holiday, and/or
commute; or
- if you are required to quarantine or isolate at your end destination,
including quarantine at a designated hotel or facility as mandated by
the relevant Government of the country you are entering;
- if you, or anyone in your group, test positive for COVID-19 and have
to quarantine for a period of time either before, during or after your
holiday, or are notified or otherwise become aware that you have, or
suspect you may have, come into close contact with someone who
has tested positive for COVID-19 (or where they otherwise suspect
they may have COVID-19) and have to quarantine for a period of
time either before, during or after your holiday. If this happens within
14 days of your departure date, you must contact us as you may no
longer be able to travel.
If any of the above occur whilst you are on your holiday, please notify
us without delay and we will provide such reasonable assistance as we
can in the circumstances. All third party service provider terms and
conditions would apply in respect of change fees, cancellation fees or
postponement of travel. We will not be responsible for covering the
cost of any curtailment of your holiday, missed transport arrangements,
additional accommodation required, or other associated costs incurred
by you. You must ensure you have travel insurance which covers these
costs for you.

Passports, Visas and Health

valid passport is required for all passengers, including infants, when
travelling internationally. Passports must be valid for at least six months
after the date of intended return and must have a minimum of two
blank pages. It is your responsibility to ensure compliance with the
immigration law of all countries visited on your itinerary.
It is your responsibility to ensure that you have all the required supporting
documentation or visas if you are a South African permanent
resident or if you have become a citizen of a country by naturalisation.
Identification is required for all passengers travelling domestically,
including infants. A South African identity document, Smart ID card or
driver’s licence is required for check in. Infants and minors are required
to produce a birth certificate or equivalent document at the time of
check in. Most airlines require that the traveller presents the card utilised
to make payment for the reservation upon check in at the airport.
Visas are required for South African passport holders to travel to most
destinations. More than one visa may be required and it is important to
check that you hold the required visas for your travel, not only for the
final destination, but also for all transits, stopovers, port entries, border
crossings and ocean border crossings. You hereby acknowledge and
agree that we will not be liable for any claims or costs for which you
are liable, associated with entry being denied into a country, visa requirements
that change without forewarning, travel bans, travel restrictions
or denial into a country as a result of incorrect visas, insufficient
supporting documentation, internal security matters, customs or home
affairs related matters. We further cannot be held liable for any claims
related to working visas, student visas or residency permits.
We source visa information from IATA Timatic and cannot be held
responsible for any incorrect visa information obtained from this
third-party tool.
The processing time for visa applications varies and may take between
a minimum of 5 Business Days and up to 30 Business days. Delays in
the processing of visas may occur for motivated circumstances, delays
in supporting documentation being submitted or during peak season
periods. In some cases, a visa may only be released by the embassy
or processing centre 24 hours prior to departure or on the day of
departure. It is highly recommended that you allow sufficient time for
your visa application to be processed.
It is your responsibility to check health requirements and recommended
precautions relevant to your travel, including but not limited to
ensuring that all necessary vaccination documentation is presented.
We recommend that you consult your local doctor, travel medical
service or specialist vaccination clinic before commencing travel. Most
vaccinations need to be administered prior to travel to be considered
effective.

Travelling with Children
The Department of Home Affairs has issued requirements in respect
of all South African children under the age of 18 (eighteen) years old
who travel internationally in and out of South Africa. The ages of children
and infants travelling must relate to the dates of travel. There are
additional requirements if the child is travelling with only one parent,
with neither biological parent, or unaccompanied. Failure to provide
this information on check in will result in passengers being denied
boarding. Please refer to the Department of Home Affairs website for
information on minors travelling internationally http://www.dha.gov.za/

Car rental
The person listed as the driver of the vehicle must present a South
African driver’s licence (and an international driver’s licence when
renting a car overseas) upon collection of a domestic car rental and
must also have a valid credit card to present at the time of collection.
The driver of the vehicle must have a valid credit card when collecting
the car rental.
Corporate clients confirm and agree that they are liable for any damage,
traffic fines, accidents, toll fees and/ or other costs incurred during
the rental period. FCTG South Africa will not be liable to recover such
costs from the driver of the vehicle but from the corporate client
directly.

Special Requirements

You should liaise with your travel expert regarding any special requirements
for travel including but not limited to: seating, meals, bassinets,
room location or any other special requests. Special requirements and
requests are not guaranteed by us, and must be confirmed by the third
party service provider. We may submit special requests on your behalf,
however, we are not responsible for confirming and/or guaranteeing
these requests.
Your preferred choice of aeroplane seating may be requested prior to
your departure, however the airline and/or third party service provider
reserves the right to amend your seating plan up until the time of
departure. You may have to pay for priority seating prior to departure.
Your travel itinerary will indicate the luggage allowances for your trip.
Some airlines or low cost carriers include a zero luggage allowance and
may charge a fee per bag. Please ensure you familiarise yourself with
the luggage allowance requirements for your entire trip.

Single Discretionary Allowance
In accordance with the South African Exchange Control Regulations,
you confirm that you are aware that the single discretionary
allowance limit is R1,000,000.00 for adults and a travel allowance limit
of R200,000.00 for children under the age of 18 (eighteen) years old,
per calendar year, and that the booking you make with us will not
exceed your single discretionary allowance.

 

Tax
You will be liable for any additional taxes levied by the relevant country
or city visited including amongst others local city tax or departure
tax. However, some countries may charge additional departure, hotel
or other taxes that must be paid locally. We suggest that you retain
sufficient local currency to meet these charges. It is your responsibility
to declare any personal items with the South African Revenue Services
prior to departure.

Social media
You agree that your use of our social media pages which include but
are not limited to Facebook pages, Instagram, Twitter, Tik Tok, Telegram
accounts, will not be defamatory, unlawful, obscene, offensive,
hateful, abusive, inflammatory, threatening, invasive of anyone’s privacy,
or otherwise contain objectionable comments and/or content. We do
not tolerate any form of discrimination on grounds of race, sex, religion,
nationality, disability, religion or belief, sexual orientation, being a
transsexual person, or age.
We reserve the right to remove any comment, thread or content
without prior warning to you. We also reserve the right to bring legal
proceedings against any individual for a breach of these rules or law
generally, or take such other action as we reasonably deem
appropriate.

Feedback
If you are dissatisfied with us or your travel booking, you must submit
your complaint to us through our dedicated customer experience
team, within ninety six hours of returning from your travel, in order for
us to investigate the complaint efficiently and to ensure that we are
provided with a fair opportunity to rectify the situation and mitigate
any losses or damage. Any and all third party claims must be made
directly with the Third Party Service Provider of the travel product
supplied. Stolen or lost luggage must be reported to the airline prior to
leaving the airport.
We value your feedback. If you have a compliment, complaint or wish
to share your experience with us, please contact customer care at:
customer@fctg.co.za.

 

Privacy Policy
We are committed to protecting your personal information and will
process your personal information in accordance with our Privacy
Policy, available online at https://www.flightcentre.co.za/privacy or in
store. By providing personal information to us, you agree that our Privacy
Policy will apply to how we handle your personal information and
you consent to us collecting, using, disclosing and otherwise processing
your personal information as detailed in our Privacy Policy.
In particular, we and our third party service providers may disclose
your personal information, and you hereby consent to such disclosure
as required by the Protection of Personal Information Act No.4 of
2014, to third parties that are directly connected with facilitating your
travel arrangements and bookings and the provision of travel service
and products. For example, we may disclose your personal information
to airlines, hotels, car rental companies and other service providers in
facilitating your travel arrangements. Furthermore, you agree that we
are permitted to disclose your personal information to overseas recipients.
Such recipients may include the overseas travel service providers
with whom you seek to make a booking. These travel service providers
will in most cases receive your personal information in the country in
which they will provide the services to you or in which their business
is managed or based. We may also disclose your personal information
to our overseas related entities and to service providers who perform
services for us within and outside the Republic of South Africa. Generally,
we will only disclose your personal information to these overseas
recipients in connection with facilitation of your travel booking and/or
to enable the performance of administrative and technical services by
them on our behalf.
Where we disclose your personal information to a third party overseas
recipient, you agree that the recipient may be located in a country
with laws that do not protect personal information as stringently as
those of the Republic of South Africa. You acknowledge that we deal
with thousands of travel service providers around the world (some
of which are very small operations or are located in countries with
laws, and/or in regions with technology, which may not be advanced as
those existing in the Republic of South Africa). Therefore, where your
requested travel arrangements require that your personal information
be sent to an overseas recipient (other than any of our overseas
related entities), you agree that this is at your risk and we will not be
liable or accountable for how those recipients handle your personal
information. We encourage you to review the privacy policies of any
third party service provider whose services we arrange on your behalf.
If you have any objections to your personal information being disclosed
to an overseas recipient, please let us know.
We at all times retain the right to monitor, retain and disclose any
information as necessary to satisfy any applicable law, regulation,
legal process or governmental request. We may disclose aggregated
information on an anonymous basis and without disclosing any of your
personal information, about users and use statistics relating to the site
and aggregated information about our sales and trading patterns to
others.

General
In the event that we have to engage attorneys to enforce any of our
rights under the booking terms or otherwise, you will be liable for our
legal fees on an attorney and own client scale.
The law of South Africa will apply to any dispute between the parties
arising from these booking terms. The parties agree, consent and
submit to the jurisdiction of the High Court of South Africa, Gauteng
Local Division, Johannesburg or any successor thereof, having
jurisdiction to adjudicate and determine any suit, action or proceeding
which may arise in respect of these booking terms, however nothing
contained in these booking terms will prevent us from approaching any
other High Court of South Africa having jurisdiction for relief, as may
be determined by us in our discretion, from time to time.
These booking terms constitute the sole record of the agreement
between the parties with regard to the subject matter hereof. No
party shall be bound by any express or implied term, representation,
warranty, promise or the like not recorded herein. No amendment, cancellation or waiver of any term or right referred to
in these booking terms shall be valid or binding unless reduced to writing
and signed by both you and a duly authorized representative of us.
No relaxation or indulgence which we may grant you shall constitute a
waiver of our rights and shall not preclude us from exercising any rights
which may have arisen in the past or which might arise in future.
All intellectual property owned by us shall remain our sole and
exclusive property.
The parties choose their address in the address clause of the Booking
Form as its legal address for the purposes of giving any notice, the payment
of any sum, the serving of any process and for any other purpose
arising from these booking terms.
Any notice shall be given in writing and delivered to the legal address
of the party concerned. Written notice given in a correctly addressed
envelope, delivered by hand to the chosen address of the Party during
ordinary business hours shall be deemed to have been received on the
day of delivery. Notice may be given by electronic means if delivered to
the e-mail address specified by either party. Such electronic notice shall
be deemed to have been given on the day following the electronic delivery
of such notice. Either party may notify the other Party in writing
of any changes to its chosen address.
If any provision of these booking terms is held to be unlawful or unenforceable,
such provision shall be deemed separate and divisible from
and shall in no way affect or impair the validity or enforceability of, the
remaining provisions.

Acceptance
You accept these booking terms either by accepting them electronically,
or signing the Booking Form to which the booking terms are attached,
or by us sending a confirmation invoice to you for the travel which you
booked. You acknowledge that you are 18 (eighteen) years of age or
older and that you understand and have the legal capacity to agree to
the booking terms. Your decision to make travel arrangements through
us is voluntary, and is not made under duress.